Water Mitigation & Structural Drying
We respond fast — 24/7, including nights and weekends
Burst pipe, failed water heater, appliance overflow, roof leak. We extract the standing water, dry the structure with metered equipment, and stop the damage from spreading into mold.
Live answer 24/7. Crews dispatched same day across the Triad, Charlotte metro and southern Virginia.
Water coming in right now? Do this first.
- 1Shut off the water at the main valve if the source is a pipe, supply line or appliance.
- 2Cut power to the affected rooms at the breaker — but only if you can reach the panel without standing in water.
- 3Move furniture, rugs and anything on the floor out of the wet area.
- 4Photograph everything before you move or clean anything. Your adjuster will want it.
- 5Do not use a household vacuum on standing water.
- 6Call 336-892-8181. We'll walk you through the next step while a crew is dispatched.
If water is near an electrical panel, outlets or a gas appliance, leave the area and call us from outside.
Live answer 24/7 — call or text, whichever is faster for you.
What water mitigation covers
- Emergency water extraction — truck-mounted and portable units for standing water on any floor
- Moisture mapping and damage assessment with meters and thermal imaging, including inside wall cavities
- Structural drying with air movers, injection drying for hardwood, and cavity drying behind walls
- Commercial dehumidification sized to the affected cubic footage, monitored daily
- Controlled removal of unsalvageable materials — pad, carpet, saturated drywall, swollen substrate
- Antimicrobial application to exposed surfaces to prevent growth during the dry-down
- Daily moisture logs and photo documentation for your claim file
- Handoff into reconstruction — flooring, drywall, paint and trim — by the same company
How the response goes
Most residential losses dry in three to five days. Here is what happens from the call forward.
- 1Live answer, 24/7. We take the address, the source, and what's shut off, then dispatch.
- 2On-site assessment: source stopped, moisture mapped, affected materials identified and photographed.
- 3Extraction the same visit — standing water out before anything else.
- 4Equipment set: air movers and dehumidifiers placed for the space, plus containment where needed.
- 5Daily monitoring — readings logged each visit until the structure hits dry standard, then equipment pulls.
- 6Repair scope handed to our build team so you're not hiring a second contractor.
Why homeowners call us for water
Same-day dispatch
Dry in place where possible
Mitigation and rebuild, one company
Working with your insurance
Most water losses we handle are insurance claims, and we work directly with your carrier. We document the loss the way adjusters expect — dated photos, moisture logs, room-by-room scope — and bill using standard industry pricing so there's nothing to argue about. You handle one conversation with us; we handle the paperwork trail.
- We can start mitigation before the adjuster arrives — most policies require prompt action to limit the loss
- Daily moisture readings and photo logs supplied directly to your carrier
- Scope and pricing in the standard estimating format adjusters already use
- We'll speak with your adjuster on site so you're not relaying technical details
- You are free to choose your own restoration contractor, whatever a carrier's preferred list says
FAQs about this service
How fast do you have to start drying before damage becomes permanent?
The practical window is 24 to 48 hours. Inside that window, drywall, framing and most flooring can usually be dried in place and saved. Past it, microbial growth starts and the job changes from drying to demolition and mold work — which costs several times more and takes weeks instead of days. That's why we dispatch the same day, including nights and weekends.
Will you have to tear out my floors and walls?
Often, no. We meter the moisture first and dry in place wherever the readings allow, including under hardwood and behind baseboards using injection drying and negative-pressure mats. Removal happens when a material is saturated past what drying can recover — soaked pad and carpet, swollen particleboard, or drywall wet above the flood cut line. We show you the readings behind every removal decision.
Does homeowners insurance cover water mitigation?
Sudden, accidental discharge — a burst supply line, a failed water heater, an overflowing appliance — is typically covered, and most policies also require you to mitigate promptly to prevent further loss. Long-term seepage and groundwater flooding usually are not, unless you carry a separate flood policy. We document everything either way so your adjuster has what they need.
Other restoration services
Mold Remediation
Storm Damage & Roof Replacement
All Restoration Services
Water in your home? Call us now.
Live answer 24/7 at 336-892-8181. Crews dispatched same day across the Triad, Charlotte metro and southern Virginia.